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How can I appeal the decision of my travel insurance claim?

If you believe the decision made on your claim is incorrect, you may appeal. To do so, please refer to the contact information in the letter you received and submit your request in writing with new supporting documentation. For more information, please refer to our "Guidelines for claims appeals and resolution".

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Information for Quebec and Saskatchewan residents.

Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance. 

Rates are subject to change.