Call Centre

What should I do if I am in a medical emergency?

If you can, please contact us before seeking medical treatment. In a medical emergency, you (or a family member) can call our Emergency Assistance team at 1-844-310-1578 toll-free within North America or collect from outside North America at 1-519-514-0355 within 24 hours of being admitted. Then we can:

• Provide a referral to and contact the nearest medical facility on your behalf
• Communicate with your treating and family physicians, and monitor your care
• Arrange to have all bills sent to us instead of you
• If required, arrange for medical transportation to return you to Canada
• And more.

Be sure to also review the "On Your Trip" section of our website to learn more about how to seek medical care and medical transportation and evacuation.

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Information for Quebec and Saskatchewan residents.

Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance. 

Rates are subject to change.