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What should I do if I am in a medical emergency?

If you are able to, please contact us before seeking medical treatment. We can assist by providing a referral to the nearest medical facility with appropriate levels of care, and contacting them on your behalf in advance so they are prepared when you arrive. In the case of a medical emergency, contact our Emergency Assistance team (or have a family member contact us on your behalf) by calling 1-844-310-1578 toll-free from North America or collect at 1-519-514-0355, within 24 hours of being admitted. We’ll take care of the rest by:

  • Confirming coverage with the medical facility
  • Doing our best to ensure that you receive the necessary medical treatment
  • Communicating with your treating and family physicians to determine eligibility as soon as possible while also monitoring your care
  • Arranging billing procedures
  • If required, arranging for medical transportation to return you to Canada

Be sure to also review our helpful "On Your Trip" section on our website.

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Information for Quebec residents.

Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance.