COVID-19 Insurance and
Assistance Plan FAQs 

Yes, however you should be made aware that the COVID-19 plan only provides coverage for

emergency medical and quarantine expenses related to COVID-19. To ensure protection against

all other unexpected medical and trip-related emergencies, we highly recommend the purchase of a Medical Plan, Medical + Cancellation Plan, or Annual Plan which can be purchased online or by calling us at 1-888-310-1578.

The only pre-existing condition that applies to the COVID-19 Insurance and Assistance Plan is specific to positive COVID-19 results prior to travel. For full detail on terms, conditions and exclusions, please review the policy.

The COVID-19 Insurance and Assistance Plan is intended to cover medical costs associated with COVID-19. If your treating physician reasonably believes your pre-existing condition is being aggravated by COVID-19, or you develop a medical condition caused by COVID-19, the COVID-19 Plan may cover applicable medical expenses subject to all terms and conditions of the policy.

To be eligible for this coverage you must meet the following conditions on the effective date of your policy:

a)  be a Canadian resident;

b)  be at least 15 days old;

c)  be insured by a Canadian provincial government health insurance plan for the duration of the trip; and

d)  you must have purchased your policy prior to departing on your trip or, if purchasing an extension, prior to the expiry date of your COVID-19 policy.

A Canadian resident means a person legally authorized to reside in Canada and who maintains a permanent residence in Canada to which they will return after their trip.

The COVID-19 Insurance and Assistance Plan will be valid for your destination in the

event a Level 3 advisory (Avoid Non-Essential Travel) is in place on the date of departure.

If you are travelling to a destination where a Level 4 Travel Advisory has been issued by the Canadian Government to AVOID ALL TRAVEL – COVID-19 Coverage will not be eligible.

This coverage is not available for cruises or any destination included in your cruise itinerary ship with a Level 4 advisory (Avoid all travel on cruise ships).

You will receive a certificate wording, terms and conditions, and the Allianz emergency assistance phone numbers with your vacation package itineraries.

Toll-free Canada/USA: 1-844-310-1578. If unable to contact us through the toll-free numbers call collect: 1-519-514-0355.

You must receive pre-approval from Allianz Global Assistance before incurring any expenses

for medical treatment or quarantine charges after testing positive for COVID-19. Allianz Global

Assistance is available 24/7 to support you and provide the care and assistance you need.

We will make every attempt to settle directly with the hospital, clinic, medical facility or any other

establishment for eligible expenses under the COVID-19 Insurance and Assistance Plan. However, despite our best efforts, we cannot always arrange direct billing and you may have to pay out of pocket and submit a claim for reimbursement.

If you contract COVID-19 before you leave on your trip, you are not covered if:

• You have not subsequently tested negative for COVID-19 before the effective date of your policy.
• You experienced signs or symptoms of COVID-19 within fourteen (14) days immediately before the effective date of your policy.

The following documents and information are required when contacting Allianz Global Assistance for COVID-19 assistance:

a) Positive COVID-19 test result dated after the first day of travel; and

b) Email address and contact number where you can be reached, and the contact details of family or friends assisting you.

If you are quarantined, hospitalized, denied boarding or your common carrier is delayed,

coverage may be automatically extended. Please refer to the Automatic Extension of Coverage section in the policy for more information.

You can request a refund provided you:

a) Cancel your policy prior to departing on your trip; or

b) You return to your province or territory of residence before the expiry date of your policy and a claim has not been incurred (partial refund).