Our Emergency Assistance Specialists will guide you to the most optimal healthcare solution based on your condition and location, arrange payment on your behalf whenever possible, and share important information and next steps related to your claim.
In a life-threatening medical emergency, get to a hospital immediately and have a family member or friend call Allianz on your behalf within 24 hours of admission and before any surgery is performed.
To contact us 24/7 in an emergency, please use the toll-free numbers provided in your travel insurance package. To call collect from outside North America, international operator assistance is required.
We’ll ask for your policy number, so please have it ready when you call.
We need your permission to help, so please sign the release forms we send. This allows us to gather information from the treating facility and your family doctor.