We strongly encourage you to review the following information ahead of your trip. If you have any questions or need more information, call the number provided in your travel insurance package.
We strongly encourage you to review the following information ahead of your trip. If you have any questions or need more information, call the number provided in your travel insurance package.
If you require medical care while travelling, it is critical that you contact Allianz Global Assistance before seeking treatment. Our caring and experienced in-house medical team is ready to help you 24/7.
Our Emergency Assistance Specialists will guide you to the most optimal healthcare solution based on your condition and location, arrange payment on your behalf whenever possible, and share important information and next steps related to your claim.
In a life-threatening medical emergency, get to a hospital immediately and have a family member or friend call Allianz on your behalf within 24 hours of admission and before any surgery is performed.
To contact us 24/7 in an emergency, please use the toll-free numbers provided in your travel insurance package. To call collect from outside North America, international operator assistance is required.
We’ll ask for your policy number, so please have it ready when you call.
We need your permission to help, so please sign the release forms we send. This allows us to gather information from the treating facility and your family doctor.
Remember, submit your claim as soon as possible.
The sooner we receive all your claim information, the faster we can review your claim.
If information is missing, we will contact you.
Each claim is unique and may require records from the facility where you were treated, and/or your doctors at home. Obtaining these records may take some time.
Once your claim has been reviewed, you will receive your explanation of benefits.
Trip, Health, Policy, Rights, and Responsibilities
Visit the Travel Health Association of Canada’s website to learn more.
Travel insurance does not cover everything. For complete terms, conditions, limitations and exclusions, please refer to the policy / certificate. Travel insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc.
Allianz Global Assistance does not tolerate any attempt of fraud and considers it a serious offence. Allianz Global Assistance strictly enforces a zero tolerance policy regarding fraud.