If you require treatment while travelling due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible.
In a serious medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility. We’ll get your claim underway, contact the hospital on your behalf to coordinate your care and billing, and help you navigate each step in the process.
Have your policy number handy when contacting us. Your policy number can be found on the Confirmation of Coverage which was sent to you at time of purchase.
Allianz Global Assistance can be reached toll free within North America using the number included on your confirmation of coverage or wallet card. If you do not have your confirmation of coverage or wallet card with you, please contact us at 1-844-310-1578 if within North America. If you are outside North America, please call us collect at 1-519-514-0355. International operator assistance may be required for collect calls, so please confirm how to call collect to Canada from your destination before leaving.
Once your claim is opened, you will be sent a claim form to complete. Once received and completed, send in your claim form with your supporting, required documents so your claim can be processed.