How to submit a claim

We’re sorry if an unfortunate event occurred during your travels. However, the silver lining is that we are here to help you make the claims process as simple as possible.

To Open a Medical Claim: Call us before seeking treatment

If you require treatment while travelling due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible.

In a serious medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility.

Allianz Global Assistance can be reached toll free within North America at 1-844-310-1578. If you are outside North America, please call us collect at 1-519-514-0355. International operator assistance may be required for collect calls, so please confirm how to call collect to Canada from your destination before leaving.

Our emergency assistance team is available 24 hours, 7 days a week and 365 days a year to help:

Provide referrals to qualified medical providers in your area
Facilitate direct bill payment with your medical provider where possible, so you can avoid costly out-of-pocket expenses
Knowledgeably and efficiently navigate the healthcare system in the region you’re visiting
Address questionable, non-emergency, unnecessary, and potentially costly local hospital practices that you may encounter
Plan and coordinate arrangements to help ensure your safe return home
Coordinate with the Canadian embassy or consulate if necessary

Please have your policy number handy when contacting us. Your policy number can be found on the Confirmation of Coverage that was sent to you at time of purchase.

Once your claim is opened, you will be sent a claim form to complete. Once received and completed, send in your claim form with your supporting, required documents so your claim can be processed.

For All Other Claims (i.e. Trip Cancellation/Interruption/Delay or Baggage Loss/Delay): Visit our online Claims Portal

Non-medical claims (i.e. for benefits such as Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc.) can be submitted online through our secure Claims Portal.

Our online Claims Portal provides you with a smoother, more efficient experience while keeping you informed of what is happening at each stage of your claims journey. The Claims Portal enables you to:

Easily create a secure account, where you can submit and track the status of your claim
Access the Claims Portal 24/7 from any device or browser
Quickly submit a claim for any product and benefit
Upload all necessary documents to process a claim instead of sending them in via regular mail. No scanner? No worries! Photos of documents taken with a mobile device are also accepted.
Easily identify any documents you may have missed and add them to your claim submission
Save and return to a claim you started but have not yet submitted

Check out our Claims Portal today at www.allianzassistanceclaims.ca.