If you require medical care while travelling, it is critical that you contact Allianz Global Assistance before seeking treatment. Our caring and experienced in-house medical team is ready to help you 24/7.
Healthcare providers around the world differ significantly in terms of quality of care, facilities and expertise – even within the same city. Allianz Global Assistance manages a network of over 900,000 medical providers worldwide and invests in monitoring the quality and competencies of hospitals and clinics around the world.
In your time of need, our Emergency Assistance Specialists will guide you to the most optimal healthcare provider based on your condition and location – whether that is to seek emergency help at a specific nearby hospital, visit a walk-in clinic or take a house-call, or to speak with a virtual health provider through Virtual Care, our TeleMedicine solution.
Our Emergency Assistance Specialists will also arrange payment on your behalf whenever possible, and share important information and next steps related to your claim.
In a life-threatening medical emergency, get to a hospital immediately and have a family member or friend call Allianz Global Assistance on your behalf within 24 hours of admission and before any surgery is performed.
Allianz Global Assistance can be reached as follows:
- Toll free within North America at 1-844-310-1578
- Outside North America - Call us collect at 1-519-514-0355.
International operator assistance may be required for collect calls, so please confirm how to call collect to Canada from your destination before leaving.
Please have your policy number handy when contacting us. Your policy number can be found on the Confirmation of Coverage that was sent to you at time of purchase.
Once your case is opened by our Emergency Assistance Specialists over the phone, you will have the option to complete your claim online through our Claims Portal for faster processing.