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How long does it take to process a travel insurance claim?

A combination of the type of claim and the sharing of the necessary documentation will determine the time it will take to process your claim. If our Claims team is waiting for any type of documentation such as medical reports, receipts, statements, or police reports, they won’t be able to process your claim until that documentation is received. So make sure you provide all requested information and ask any questions you may have regarding the next steps you may expect regarding your claim.

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Information for Quebec and Saskatchewan residents.

Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance. 

Rates are subject to change.