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Required documents for your claim


Once you’ve notified us of your claim, we will need certain information from you in order to process it. To learn about what documents may be required for your claim, select from the list of claim types below.

This is a general list, so you may see items that do not apply to your specific situation. Alternately, there may be additional documentation requested from you as your case is being assessed.

Please reference your policy or claim number on each piece of documentation you submit and make copies for your personal records.

When all of your supporting documentation has been submitted, we will proceed with processing your claim.

You must notify Allianz Global Assistance and complete a claim form for every claim.

Claims

Medical

  • Medical Bills – Original, itemized copies of all medical bills you receive.
  • Medical Report – A copy of the report completed by the attending physician. Physician’s information must be completed and signed on claim form. If a letter/report is provided, it must include all information requested on claim form.
  • Accident report – If applicable, a copy of the accident report that outlines what caused the medical incident may be required.

Dental

  • Medical Bills – Original, itemized copies of all medical bills related to dental treatment you receive.
  • Medical Report – A copy of the report completed by the attending licensed Dental professional.
  • Accident report – If applicable, a copy of the accident report that outlines what caused the dental incident may be required.

Trip Cancellation / Interruption

  • Original unused airline tickets, itinerary and invoice for trip.
  • Trip Itinerary: This applies to all trip components for which you are claiming (air, cruise, tour, etc.). If you do not have copies available, contact your travel agent or travel supplier.
    • Your trip itinerary should include traveller information, trip details, a breakdown of costs, and payment information.
  • Proof of Payment: Receipts for all expenses you have paid for that are related to your claim. Examples include credit card statements, and/or cash receipts.
  • Penalty/Refund Information: If applicable: Penalty schedule and actual amount of any refunds or penalties from your travel agency or travel supplier, and/or proof that the booking was non-refundable and non-transferable to another date and no credit was issued.
  • Medical Report: If applicable: This report is required for claims due to medical reasons and must be completed by the examining physician. Physician’s information must be completed and signed on claim form. If a letter/report is provided, it must include all information requested on claim form.
  • Proof of incident: If the claim is non-medical, we will need documentation supporting the reason for the cancellation or interruption. This may include documents such as a police report or death certificate.
  • Death Certificate and documentation regarding cause of death (if applicable).

Trip Delay

  • Proof of Delay: Depending on the reason for the delay, this could be documentation from your travel supplier, or a police/accident report. Be sure your documentation includes the length of the delay and or new flight information.
  • Receipts: Receipts for all expenses related to your claim such as additional accommodations/meals/necessities purchased as a result of the delay, if applicable.
  • Copies of:
    • The final claim statement of any claim(s) you submitted to any other insurance/airline/supplier (including documentation of any claim declination).
    • Your original itinerary.

Missed Connection

  • Proof of Payment: Receipts for prepaid, unused trip expenses and change fees and additional transportation, hotel or meal expenses.
  • Proof of the Cause of Missed Connection: As an example, if you miss your connection or cruise due to a flight cancellation or delay due to severe weather, we will need proof of the delay or cancellation.

Baggage Damage / Loss

  • Common Carrier Claim Form/Determination: If your baggage is damaged or lost by the travel supplier, you will need to notify and file a claim with the supplier/airline. We are secondary in coverage and will require a claim form and the determination of the travel supplier before we can move forward with processing your claim.
  • Incident Report: A copy of the report made to the authorities if your baggage is stolen, lost or damaged while the baggage was in custody of a supplier/airline. May include a Stolen Property or Theft report, if claiming for stolen goods.
  • Receipts: You will need to provide copies of the original itemized receipts for any items being claimed that are lost, damaged or stolen as proof of value. If original receipts are not available for garments/toiletries we will assign the item a “reasonable and customary” value. Please note depreciation may be applicable.
  • Photograph: Picture of the damaged item (if claiming for damaged goods).
  • Itinerary and Invoice: A copy of the original itinerary and invoice for same.

Baggage Delay

  • Proof of Delay: A copy of the report or other documentation you receive from your travel carrier that indicates the bags were delayed (including the length of delay and/or when baggage was returned to you).
  • Receipts: Receipts for the purchase of necessary items due to your bags being delayed. These could include additional accommodations/meals/necessities purchased as a result of the delay (if applicable).
  • Original Itinerary: A copy of your original travel itinerary.
© Allianz Partners

Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance.