Once you’ve notified us of your claim, we will need certain information from you in order to process it. To learn about what documents may be required for your claim, select from the list of claim types below.
This is a general list, so you may see items that do not apply to your specific situation. Alternately, there may be additional documentation requested from you as your case is being assessed.
Please reference your policy or claim number on each piece of documentation you submit and make copies for your personal records.
When all of your supporting documentation has been submitted, we will proceed with processing your claim.
You must notify Allianz Global Assistance and complete a claim form for every claim.
Trip Cancellation / Interruption
Baggage Damage / Loss
Travel insurance does not cover everything. Please refer to the policy wording for full terms and conditions, including limitations and exclusions. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. Please note that remuneration may be payable to the distributor of this insurance.