Image of a woman accompanying her boyfriend in a wheelchair

Does travel insurance
cover pre-existing conditions?

If you can, please contact us before seeking medical treatment. In a medical emergency, you (or a family member) can call our Emergency Assistance team at 1-844-310-1578 toll-free within North America or collect from outside North America at 1-519-514-0355 within 24 hours of being admitted. Then we can:

  • Provide a referral to and contact the nearest medical facility on your behalf
  • Communicate with your treating and family physicians, and monitor your care
  • Arrange to have all bills sent to us instead of you
  • If required, arrange for medical transportation to return you to Canada
  • And more.

Be sure to also review the "On Your Trip" section of our website to learn more about how to seek medical care and medical transportation and evacuation.

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