Important coverage updates and clarifications related to COVID-19 from Allianz Global Assistance in Canada

Aug 23, 2021

COVID-19 has been a top-of-mind concern for Canadians, particularly for those planning upcoming trips.

Please note the following important clarifications related to COVID-19 and travel insurance coverage administered by Allianz Global Assistance in Canada, including the COVID-19 Insurance and Assistance Plan, which can be purchased by calling Allianz  Global Assistance in Canada at 1-844-310-1578.

  • Policyholders with a Medical Plan, Medical + Cancellation Plan, or Annual Medical Plan who contract COVID-19 at their destination will not be eligible for emergency medical treatment if a Global Affairs Canada travel advisory related to COVID-19 is in place on their departure date, that advises against non-essential travel (Level 3) or all travel (Level 4) for their destination.
  • Further to the clarification above, on March 13, 2020, Global Affairs Canada issued a global travel advisory against non-essential international travel due to COVID-19. If a Global Affairs Canada travel advisory is no longer in place for a policyholder’s specific destination on their date of departure, the policyholder will be eligible for medical treatment related to COVID-19 while on their trip.

New COVID-19 Insurance and Assistance Plan Now Available: Allianz Global Assistance now offers a COVID-19 Insurance and Assistance Plan. If you test positive for COVID-19 during your trip, this plan covers expenses arising from circumstances related solely to COVID-19.

Features and benefits include:

  • Up to $1,000,000 in coverage for medical and hospital costs
  • Expenses if you are placed in individual quarantine during your trip due to a positive COVID-19 test result received while on your trip
  • May be purchased up to 240 days in advance of departure
  • Ideal supplement to out-of-country medical plans that limit coverage related to COVID-19
  • No medical questionnaire required
  • No policy deductible
  • Policy must be purchased prior to departure

The COVID-19 Insurance and Assistance Plan is an ideal supplement to our Medical, Medical + Cancellation and Annual Medical Plans.

The COVID-19 Insurance and Assistance Plan can be purchased by calling Allianz  Global Assistance in Canada at 1-844-310-1578 (this plan is not available for purchase online).

Effective March 11, 2020, we have determined COVID-19 to be a known event for Trip Cancellation and Trip Interruption.

Travel insurance is intended to cover losses arising from sudden, unforeseeable and unexpected circumstances. Any claims resulting from events known to a policyholder when purchasing insurance are not covered.

  • As a result, for policies with Trip Cancellation and Trip Interruption benefits that are purchased on or after March 11, 2020, any Trip Cancellation or Trip Interruption claims related to COVID-19 will not be payable.
  • For policies with Trip Cancellation and Trip Interruption benefits that were purchased before March 11, 2020, policyholders will still be eligible to claim for Trip Cancellation if Global Affairs Canada issued a travel advisory related to COVID-19 prior to their departure date, that advised against non-essential travel (Level 3) or all travel (Level 4) to their destination.